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Payments & Orders

PAYMENTS

What type of payment do you accept?

We accept the following methods of payment, Visa, Mastercard & American Express. We do not accept Visa Debit Cards at this time and orders are subject to review.

What currency is kahanutrition.com sold in?

All products are sold in Canadian dollars. When purchasing in the USA, you will see prices in US Dollars, final payment is made in CAD. 

Tax Guidelines

In Canada: GST, PST and HST will be charged where applicable to orders shipped within Canada. In all other countries: there are no taxes.

 

ORDERING FAQ:

Am I charged immediately when I place my order?

At the time of placing your order, your credit card is charged immediately.

Do you ship backorders?

If you placed an order on an item and didn’t receive it and there is a zero amount on your invoice next to that item, you weren’t charged for it. At this time we don’t send out backorders and you will need to reorder once the item becomes available again on our eStore (It will show as available on the product page).

I’ve changed my mind; can I change or cancel my order?

Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. If we can catch your order before it goes to our warehouse, we may be able to modify or cancel it. We also don’t keep a record of your credit card details so we will require these details if we’re able to modify or cancel your order.

I have a promo code, how do I use it?

You can apply your promo code in your shopping cart where the box asks for your ‘Discount Code’. Enter it in the box and click apply.

Can I use more than one promo code?

No. The code you were provided would be good for one-time use only and is not able to be used in conjunction with any other offers.

I missed the latest kahanutrition.com eStore promotion by one day, is it still possible to use the Promo Code for a discount on my order?

kahanutrition.com online promotions are made available during specific dates communicated through our email newsletter and through notifications on our websites. After the promotion end date the Promo code expires and cannot be used. Get notifications on specials available by signing up for the Kaha Newsletter.

 

Text Marketing and notifications:

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 6 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.